Privacy Policy

1. Introduction

Welcome to Newby’s Pest • Lawn • Weeds. This Privacy Policy is provided by Newby’s Pest, Lawn & Weed Control, LLC (“Newby’s Pest, Lawn & Weed Control,” “we,” “us,” or “our”).

We are committed to protecting your privacy and handling personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect information when you visit this site (the “Site”), contact us, request an estimate, become a customer, or opt in to receive text messages from Newby’s Pest, Lawn & Weed Control.

2. Information We Collect

We collect information you choose to give us and certain technical information collected automatically when you use the Site.

Information you provide

If you call us, email us, use a contact or estimate form, schedule an appointment, or become a customer, we may collect:

• Name
• Phone number or mobile number
• Email address
• Service or property address
• Details about the pest, lawn, weed, or other service issue
• Preferred appointment times and related notes
• Photos or other files you send us
• Billing and payment information needed to process a transaction, if you pay us
• Any other information you choose to provide

We do not require you to create an account to browse the Site. We only collect personal information when you voluntarily provide it or when it is needed to respond to you and perform services.

Information collected automatically

When you visit the Site, we may automatically collect technical information such as your IP address, browser type, device and operating system, referring URLs, pages viewed, and the dates and times of your visit. This information helps us operate, secure, and improve the Site. An IP address and similar identifiers may be treated as personal information under some privacy laws.

Customer and service records

If you request an estimate or become a customer, information from your inquiry and service work may be stored in our scheduling, customer, billing, and service systems so we can provide estimates, perform and document work, and communicate with you.

3. Use of Information

We use the information we collect to:

• Respond to inquiries and provide information you requested
• Schedule and complete free estimates and paid services
• Maintain customer and service records, including records required for licensing and documentation
• Process payments
• Send appointment reminders, service updates, account notifications, and, if you opt in, promotional offers
• Improve our Site, services, and content
• Analyze usage and trends
• Comply with legal obligations and protect our rights, customers, and property

5. How We Share Information

We do not sell personal information.

We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.

We may share information only as needed to run the business, including with:

• Service providers that host our website, provide email or phone/SMS tools, scheduling or customer software, payment processing, analytics, or similar support
• Professional advisors, such as accountants or attorneys, when reasonably necessary
• Authorities when required by law, court order, or to protect rights, safety, or property
• A buyer or successor if the business is sold, merged, or transferred, subject to this Policy

Those service providers are expected to use the information only to provide services to us.

6. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, and support security. Cookies are small data files stored on your device.

You can set your browser to refuse cookies. Some features of the Site may not function properly without them.

If we use third-party tools such as website hosting/security, analytics, review widgets, maps, or scheduling widgets, those providers may set their own cookies or collect technical data as described in their policies.

7. Third-Party Links

The Site may contain links to third-party websites, for example review pages or scheduling tools. We are not responsible for the privacy practices or content of those external sites. Review the privacy policies of any third-party sites you visit.

8. Data Retention

We keep inquiry and customer records for as long as needed to provide services, maintain business and licensing records, resolve disputes, and meet legal obligations. We then delete or de-identify information when it is no longer needed, unless a longer period is required by law.

9. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. No data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

10. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete that information from our records.

11. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you.

To make a request or ask a question about this Privacy Policy, contact us using the information in Section 12. We may need to verify your identity before completing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective or last-updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.